Return or exchange an item
If you are not completely satisfied with your purchase you can return the item to us unused in its original resaleable condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation and fit for resale. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Any defective product should be returned preferably in its original packaging, along with your proof of purchase.
The warranty will not be valid to products showing abuse, damage or in our judgement not defective, nor will it apply if the product has been tampered with, altered or repaired other than by the manufacturer or its authorised agents.
Clipper or Trimmer Returns:
Warranty on electrical goods vary, however it is worth noting that the warrenty on clippers and trimmers only cover electrical or motor issues.
The blade is not covered under warrenty so please be sure to only return a clipper/trimmer if you are positive that the issue with the product has nothing to do with the blade.
Failure to cut hair effectively and loud noises coming from the product can often be a result of a faulty blade.
Please be sure to check out our clipper faults help page here before returning your item.
Not every scissor manufacturer offers so please check this before purchase. If a scissor blade is damaged when the item arrives please return before use.
Please check scissors for damage on receipt, as after use scissors can only be replaced for manufacturer fault and not due to damage to the blade.
These terms are non-negotiable.
You must follow our returns procedure by filling in a returns request from your account area and awaiting further instructions before sending your products to us.
Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.