Returns Information

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Return or exchange an item

If you are not completely satisfied with your purchase you can return the item to us unused in its original resaleable condition within 14 days of receipt. You must fill out a returns request form via 'My Account > My Returns' on your Barber Blades account.

Please wait for correspondence from our Returns Team before sending your items back as they will provide instructions on how to complete your return.

Unwanted items must be returned unused and in resaleable condition. They must be returned in original packaging with any enclosed documentation and fit for resale. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.


 

My return request involves clippers/trimmers

  • Warranty on electrical goods vary, however it is worth noting that the warranty on clippers and trimmers only cover electrical or motor issues.
  • The blade is not covered under warranty so please be sure to only return a clipper/trimmer if you are positive that the issue with the product has nothing to do with the blade.
  • Failure to cut hair effectively and loud noises coming from the product can often be a result of a faulty blade.

Andis are implementing a new warranty scheme effective from the 1st May 2021.  This scheme applies to the following clippers only:

AS12480 Master Clipper (Sliver)
AS79010 Supra II clipper

Clippers purchased after the 1st April 2021 will have a sticker informing customers that they must register the clipper warranty with SPUKhttps://www.stylingproductsuk.co.uk/.  From this date onwards SPUK will resolve any warranty issues on these products on behalf of the Wholesaler.  

Warranty Information

The Andis Master Sliver Cordless and the Andis Supra ZR II Cordless Clippers are guaranteed against mechanical breakdown through normal use for a period of 12 months from the date of purchase.  

This warranty does not include:

Consumable parts such as blades, cables, shaver heads, foils or cutters along with any accidental damage.
Any cosmetic damage scratches, dents, corrosion or colour where the function of the product is unaffected.
Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
Defects arising from misuse, damage, fair wear and tear, negligence, failure to follow product instructions, abnormal working conditions or alterations.
Accidental damage.

How will it work:

All Master and Supra II clippers supplied by SPUK after the 1st April 2021 will have a sticker applied to the box.
Where existing stock is held, SPUK will supply stickers, it will be the responsibility of the Wholesaler to apply these stickers prior to sale.
Once purchased from the Wholesaler, the customer will be required to visit the SPUK website (link) and register the warranty and supply proof of purchase.
If the clipper becomes faulty within the 12 month warranty period, the customer will need to visit the SPUK website and follow the Warranty Returns process.

 

My return request involves scissors

Faulty Returns:

Any defective product should be returned preferably in its original packaging, along with your proof of purchase.

The warranty will not be valid to products showing abuse, damage or in our judgement not defective, nor will it apply if the product has been tampered with, altered or repaired other than by the manufacturer or its authorised agents.

 

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